Episode 49 (Digital Leaders Week - Special Episode)
How emerging tech can supercharge your digital transformation
We chat with Wales Air Ambulance Charity and Arvato CRM Solutions about their partnership
Can emerging technologies help your organisation’s digital transformation go further and faster? We attempted to answer this question as part of our live podcast recording at Digital Leaders Week, featuring Wales Air Ambulance Charity and Arvato CRM Solutions.
We discussed how Wales Air Ambulance Charity used automation and AI to improve the donor and supporter experience, saving money and time, improving ways of working and developing staff skills. For example, using automation for new member communications has saved Wales Air Ambulance Charity up to £20,000 annually and is reducing its reliance on paper.
Speakers:
James Stephens Director of Finance & Commercial Services, Wales Air Ambulance Charity
Mark Stevens- Head of Fundraising- Wales Air Ambulance Charity
Mike Stewart- Intelligent Automation Practice Lead Arvato CRM Solutions
We are delighted that this episode of Starts At The Top is sponsored by Arvato CRM Solutions. Arvato CRM Solutions designs and delivers award-winning customer service, business process outsourcing (BPO), and digital and intelligent automation solutions for some of the world’s most respected brands, as well as innovative charity and public sector clients. They partner with clients to help them define their customer experience and transformation strategies by implementing the right technology, people and processes to improve their customer journey, while driving new efficiencies and helping them prepare for the future. To find out more about how Arvato CRM Solutions could help an organisation like yours and to receive a free no-obligation chat visit their website.
Email us with your questions and ideas for future episodes startsatthetop@gmail.com
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Editing and production - Paul Thomas
Music by Joseph McDade https://josephmcdade.com/music